Refund Policy

At iptvuk.io, we strive to ensure our customers in the United Kingdom are completely satisfied with our streaming services. We understand that technical issues can occasionally occur, and we are committed to providing a fair and transparent refund process.

1. Refund Eligibility

We offer a refund under the following conditions:

  • Technical Failure: If our service is completely inaccessible due to a permanent fault on our end that we cannot resolve within 48 hours.
  • Double Payment: In the event of a technical error resulting in multiple charges for the same subscription.
  • Early Request: Refund requests made within the first 24 to 72 hours of purchase (depending on the plan selected) if the service does not meet the advertised specifications.

2. Non-Refundable Situations

We cannot issue refunds in the following circumstances:

  • ISP Issues: Slow internet speeds, ISP throttling, or local network instability in your area.
  • Device Incompatibility: If your hardware (Smart TV, box, or app) does not support the required formats, as we provide setup assistance prior to purchase.
  • User Errors: Incorrect setup by the user or loss of login credentials.
  • Content Changes: Changes to specific channel lineups or temporary downtime of a single channel.

3. How to Request a Refund

To initiate a refund, please contact our support team with your order number and a brief explanation of the issue. Our team will review your request and respond within 24 hours.

4. Processing Time

Once a refund is approved, it will be processed back to your original payment method. Depending on your UK bank or card issuer, it may take 5 to 10 business days for the funds to appear in your account.

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